Returns policy

We want you to be pleased with your Saltwood product. If for any reason you are unhappy with your product and would like a refund or exchange then please return it to the distributor within 28 days of receipt in an unused condition and in original packaging with the returns form completed and placed inside the parcel you are returning. 

  • Products returned to us must be in a resalable condition. Products should be unused, in their original packaging
  • With the exception of faulty goods Saltwood is not responsible for the cost of returning products. We always advise that you obtain a proof of postage when returning an item
  • Please allow up to 10 working days for us to receive your return and communicate receipt of the goods

To return an item of furniture please contact us.

If you received an item via courier service you can return the item using the same service. Please note this is a weekday only service.

The price for returning these items is:


Please note these costs are non-refundable. As this is a dedicated delivery service it can take up to 2-3 weeks for collection.